ACER M5640 0x0000007b BSOD Error

Date Fixed : 03.28.10

Owner : Fritz

Processor : Intel E2460 Dual Core 2.4 Ghz

Motherboard : ACER M5640

Memory : 1 GB

Hard Disk Drive : WD SATA 160 GB

Technician : Drokz

URL : http://tirabyte.blogspot.com

PROBLEM :

Upon intallation attempt, a BSOD 0x0000007b error appears as ; HDD could not be detected

CLIENT REQUESTS:

Data Backup

Antivirus Installation

INTERVENING FACTORS:

ACER M5640 Motherboard Support CD lost

OBSERVATION :

-Everything seems ok upon turning on the computer. So I proceeded with the O.S. Installation.

-Before trying to install an Operating System, I visited ACER's site to see if there are available

drivers for the motherboard model (M5640) and downloaded it. I found out that the drivers were for either win 7 or win vista only, so I asked Sir Fritz which O.S. am I to install and he agreed to stick to Win Vista but should try to setup XP if it is possible to use the said available drivers..

-So the Win XP installer was inserted in the optical drive and retarted the System Unit, and accessed BIOS environment after POST to re-order the boot sequence. The CD-ROM or DVD ROM should be the first boot priority.

-On the course of the XP Setup specifically on the disk partitioning part, the BSOD appears with the error 0x0000007b. I suspected that the RAM was defective so I checked it for defect but found it running just fine. So I then suspected another thing that caused the BSOD error ... the SATA Driver Controller perhaps.

-So I copied the RAID Driver ( for VISTA ) in a floppy drive and followed the XP installation instruction to press F6 upon loading third party drive controller and so on...

-But then... Win XP still doesn't continue to install.

-So i swithced to installing VISTA instead.

-On some point of the Vista Setup, it seeks for a Drive Controller. So I rushed to see the RAID Driver downloaded earlier and copied it to my stick drive. As I browsed for the RAID controller driver to be used for the installation, I copied the RAID files into a stickdrive and plugged it to the ACER M5640 but upon browsing for the RAID driver, VISTA wont continue to install. I began to get worried of such problem.

-Why can't VISTA find the RAID Driver in a USB Stickdrive where boot from USB was enabled in the BIOS. I then looked at the motherboard and surprised to see a floppy drive header! So I used the diskette copied earlier with the RAID driver on the XP installation attempt. A floppy drive was installed and restarted the VISTA installation.

-And when VISTA tried to search for the RAID driver, the diskette (copied with RAID Driver) was inserted and then browsed for the file associated with the drive controller. And yes indeed! The diskette worked and the VISTA Installation continued. The floppy drive seemed to be the answer for all the confusion.

- After a successful VISTA Installation, the ACER M5640 drivers were loaded but it seemed that the Coprocessor, Ethernet Controller and SM Bus Controller could not be installed. So I googled then found out that it must be installed with an Nvidia Chipset Update Driver. And after downloading and run the Nvidia chipset Update Driver then restarted the system, the Coprocessor, SM Bus Controller, and the Ethernet Controller no longer had a yellow exclamation point in the Device Manager.

-MS Office 2007 was then installed then a Kaspersky Antivirus.

-Backup files were then scanned for virus infection and copied back to the ACER M5640 hard drive.

REPORT:

- ACER M5640 System Model needs a RAID driver to install VISTA using a Floppy Drive to resolve the 0x0000007b BSOD Error.

- ACER M5640 needs an Nvidia Chipset Update Driver to install the Coprocessor, SM Bus Controller, and Ethernet Controller.

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Thumbdrive, Flashdrive, or USB Devices Can't Be Used or Recognized, HIMIPX.EXE Error

In this troubleshooting example, an EMachines D725 laptop can recognize USB devices but refuses to load it up. When a Globe Tattoo was plugged in an error message of the dialog box appears as : "The file or folder 'himipx.exe' that this shortcut refers to can't be found" and the dialog box can't be closed. This restricts the USB device to be loaded. The laptop has Win 7 operating system with an expired Avira Antivirus - which I suspect caused the problem. I was able to remove and deactivate the himipx.exe (himip.exe) but I suggested that the laptop should be reformatted as soon as possible. The fix made was not full because they need to have the laptop sent to the school just half an hour when I was "fixing" it.



Date Fixed : December 12, 2010


Problem : When a flashdrive or a USB device is plugged in an error message appears as : "The file or folder 'himipx.exe' that this shortcut refers to can't be found"


Owner : Gwen Amante
Unit : Emachines D725 T4400 2 GB RAM
Operating System : Windows 7


Technician : Drokz
Weblog : http://clhidohsr.blogspot.com


INTERVENING FACTOR :

- The laptop needs to be fixed around 30 mins


OBSERVATION :

- The laptop just boots fine and there seems to be no problem. But when a flashdrive or thumbdrive or any USB device is being plugged in, an error message appears and the dialog box could not be closed and likewise the USB device is refused to be recognized.


TROUBLESHOOTING PROCEDURE :

- Since the antivirus has already expired, I have a suspicion that a virus must have caused the problem. So I plugged in a wifi kit (Globe Tattoo) then a dialog pops up and shows the himipx.exe error. So I checked in the task manager if the himipx.exe is active in the memory but what I found out was its process name is himip.exe. So I need to find himip.exe in the registry and manually delete it.

- To be able to find himip.exe in the registry, press Win+R and type in "regedit". As the registry dialog box appears, click or highlight "My Computer" and go to the "Edit" tab then to "Find" then type in the text input box "himip.exe" and press "Enter". A few seconds after, it should display in the left pane of the registry dialog box a string value entry named "himip.exe" then click right on it then choose delete.

- You have just deleted the first himip.exe and you need to find the other string value by going to "Edit" tab again then to "Find Next". It should reveal another himip.exe string value entry and delete it.

- Now the known registry values has just been deleted, we need to disable the startup item for "himipx.exe" or "himip.exe" in the System Configuration Utiity. In order to do so, press "Win+R" then type "msconfig". As the System Configuration Utility appears, go to the "Startup" tab and uncheck the the item for "himipx.exe" then click "ok". Restart your computer.

- As I have accomplished this and had the computer successfully boot up, I tried to plug in a USB drive (Globe Tattoo) and the error message did not come out! I was already able to use the wifi kit then later uninstalled the expired Avira Antivirus and replaced it with the 1 year trial of Avast Pro. The laptop is now ok but I strongly suggest that it should be reformatted.


SUMMARY :

The Emachines D725 laptop virus infected by the malware "himipx.exe" or "himip.exe" could not be able to use a flashdrive or a thumbdrive or any USB device. The only way to do this aside from having your computer scanned by a good and updated antivirus is to manual deletion of the registry values of the "himipx.exe" and its derivative "himip.exe" and disabling its startup item in the System Configuration Utility. I also found no other problem made by this type of malware so far.

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